This is from their help desk. I have been having trouble with charges on my bank account. Pending charges appearing then disappearing. Then a recent charge taken out of my account when I made no purchases with them. I don't buy a whole lot when I do buy but I don't expect that my bank account would be compromised by whatever shady system they use. Needless to say, I removed all banking information off of their site and want to warn anyone using their services.
"We are aware of duplicate authorization charges for recent Coinbase purchases or card verification. This is an ongoing issue that is affecting a major payment processor which handles the transactions for Coinbase and several other merchants. For many users, these charges are temporary and will remain in “Pending” status. They should disappear from your statement within a week. We apologize for any inconvenience this may have caused. If you think the charges have posted to your account instead of remaining pending, please let me know as soon as possible.
You may also have seen duplicate or delayed verification charges from when you added a payment method recently. Unlike the duplicate authorization charge from any Coinbase purchase, these amounts do appear to be posting (or becoming permanent) for some users. We will of course reimburse you for these if that is the case.
If you need to be reimbursed for any of these charges, please provide a copy or screenshot of your bank statement showing that these charges have posted to your account and are no longer pending. I can provide a link to our secure file transfer service if you wish. Once I have confirmed their status and amount, I will credit your account to make up for these charges"
Yeah sure they offered a reimbursement. But this was after several days of frustrating emails with no response. I had to resort to spamming their forums before I got any type of response as many of their users seem to have to do. Ultimately, I disputed the charge through my bank and will leave it to them to do the leg work on getting the funds back.
