Who will help the newbies
First of all I would like to say that svk has done an incredible job getting a trollbox implemented into BitShares. Once all the kinks are worked out it will be an invaluable tool, and can be used to make the decentralized crypto exchange that we all love better.
I have noticed lots of newbies in the trollbox asking basic questions, things like how to find different markets or what an open.BTC is. I have tried to help out when I could. There have also been times when I was at work, or busy and just didn't have the time to provide the support that I would have liked to. The trollbox as a means of talking to each other is working nicely, but we seem to have missed another very important thing that the trollbox could be used for. Support.
I propose that we have BitShares veterans staffing the trollbox at all times to help with the questions that will inevitably come up. These veterans don't need to be devs, or anything like that. Just knowledgable enough to answer the basic questions that will come up for new users. I shudder to think of all the users that might never come back because when they go to open.btc:bts they are super confused, and don't know that they can invert the market to bts:open.btc.
Now I know that many (if not most or all) of you will help out answering questions for newbies out of the goodness of your heart, just as I do when I am in the trollbox. I don't think that approach is enough though. I think too many will fall through the cracks.
I propose that we have a schedule of basic support in the trollbox at all times. Of course something like this must be paid for. A worker proposal would be great, but is probably not going to happen. In its stead, I am willing to donate 30,000 bts per month from my witness pay to help fund this.
If we can get a worker proposal through, or more users will donate then we should be able to raise enough to make this worthwhile. If someone wants to step up and manage this, I think that should also be a paid position. We need someone to manage the schedule, validate that the support is being given during this time, and pay the worker.
So, what do you guys think? Am I on to something? Am I way off my rocker?
Any volunteers? We need mods, a manager, and bts contributors.
