Yeah, I get those too Lisa. But what we don't want to do is indict those that engage properly and build know, like, and trust. We can't let the bad apples spoil the bunch. And when done correctly, there are tons of magic moments where everyone feels good about the process. Proper "selling" if you will, is an art. People don't stop driving when they see a bad driver, right? They just say, "What a bad driver!" lol :) Terrible how people prey on the elderly. Shameful! Kudos for protecting him.