@khaleelkazi are you taking the piss out of me, after posting the screenshot of about 10 pings in ticket that you simply ignored?
Maybe you are a bit confused, so look at that screenshots again. Ticket opened in July, @khaleelkazi promised to take care of it in October, @khaleelkazi not reacting to anything in the ticket but is unhappy if I try to get in touch with hi elsewhere.

You could easily end that situation by either refunding my HBD, or at least giving me an update other than sooon.